Privacy Policy

1. Introduction

Welcome to MyDoktor.ph ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information when you use our website and services.

By using MyDoktor.ph, you agree to the collection and use of information as described in this policy. If you have any questions, please contact us at contact@mydoktor.ph.

2. Information We Collect

a) Information you provide

• Account registration: Email address and password when you create a doctor account.
• Profile information: Name, specialty, clinic address, PRC license number, contact details, and biography submitted by doctors.
• Claim requests: PRC license number and a verification photo (for example a selfie holding your PRC ID) submitted when claiming or listing a profile. The photo is stored in a private storage area, can only be viewed by MyDoktor.ph administrators, and is used solely to verify the claim. You can ask us to delete it at any time after the claim has been reviewed.
• Messages: What you send us through the contact form or the "Report a problem" form on a doctor profile, including any email address you provide.

b) Information collected automatically

• Usage data: Pages visited, search queries entered, and doctor profiles viewed (anonymised).
• Device data: Browser type, operating system, and IP address for security and analytics purposes.

3. How We Use Your Information

• To provide and operate the MyDoktor.ph directory service.
• To verify doctor credentials and process claim requests.
• To display doctor profiles to patients searching the directory.
• To send you account-related emails (verification, claim status updates).
• To improve the accuracy and completeness of our listings.
• To detect and prevent fraudulent or abusive activity.

We do not sell your personal data. We use Google AdSense (see Section 9a) to help fund the free operation of this directory. Google and its partners may use cookies or device identifiers for ad delivery and measurement.

4. Doctor Profile Data

Doctor profiles on MyDoktor.ph are publicly visible. This includes name, specialty, city, hospital affiliations, consultation fees, and clinic contact details. Doctors who claim their profile may update or remove this information at any time via their dashboard.

Unclaimed profiles contain only publicly available professional information, compiled from sources such as hospital doctor directories and PhilHealth's public list of accredited physicians. If you are a doctor who wishes to update or remove your listing, please claim your profile or contact us directly.

5. Data Storage and Security

Your data is stored securely using Supabase infrastructure (servers in Sydney, Australia) with industry-standard encryption at rest and in transit. The website is served by Vercel, whose servers may be located outside the Philippines. Access to personal data is restricted to authorised personnel only. We implement Row Level Security (RLS) policies to ensure that users can only access their own account data.

While we take all reasonable steps to protect your data, no method of internet transmission or electronic storage is 100% secure. We encourage you to use a strong, unique password for your account.

6. Cookies

MyDoktor.ph uses minimal cookies to ensure the site functions correctly. These include:

• Session cookies: To keep you logged in during your visit.
• Preference cookies: To remember your language setting (English or Filipino).
• Analytics cookies: Vercel Analytics collects anonymised page view data to help us improve the site. No personally identifiable information is stored.
• Advertising cookies: Google and its advertising partners may set cookies or use device identifiers to serve ads and measure ad performance (see Section 9a). No advertising code runs on the sign-in, registration, claim, listing or dashboard pages.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Withdraw consent for data processing at any time.

To exercise any of these rights, contact us at contact@mydoktor.ph. We will respond within 30 days.

8. Compliance with Philippine Data Privacy Laws

MyDoktor.ph operates in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations (IRR) as enforced by the National Privacy Commission (NPC) of the Philippines.

As a personal information controller, we uphold the following data subject rights:

• Right to be informed — You have the right to know how your data is collected and used.
• Right to access — You may request a copy of your personal data we hold.
• Right to rectification — You may correct inaccurate or incomplete data.
• Right to erasure — You may request deletion of your personal data, subject to legal retention requirements.
• Right to object — You may object to the processing of your personal data for direct marketing or other purposes.
• Right to data portability — You may request a copy of your data in a structured, commonly used format.

Doctor profiles on this platform are based on publicly available information from the Professional Regulation Commission (PRC) of the Philippines. PRC license numbers are stored securely and are not publicly displayed. If you are a licensed physician and wish to correct, update, or remove your profile, please contact us at contact@mydoktor.ph.

To file a complaint regarding data privacy, you may contact the National Privacy Commission at www.privacy.gov.ph.

9. Third-Party Services

MyDoktor.ph uses the following third-party services which have their own privacy policies:

• Supabase — database and authentication infrastructure. Privacy Policy
• Vercel — website hosting, deployment, and anonymised analytics. Privacy Policy
• Resend — delivery of account emails such as sign-up confirmation and password reset. Privacy Policy
• Google AdSense — display advertising (see Section 9a). How Google uses data from partner sites
• Google Fonts — web fonts (Inter and Plus Jakarta Sans). Privacy Policy

9a. Third-Party Advertising

MyDoktor.ph is a free service supported by advertising. We use Google AdSense, a service of Google LLC, to display ads on this website.

• Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website or other websites.
• Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to this site and/or other sites on the Internet.
• Google and its partners may also use cookies and device identifiers to measure ad performance and to limit how often you see the same ad.

MyDoktor.ph does not share your name, email address, or any personal account data with Google or other advertisers, and no ad code runs on pages where you sign in, register, claim a profile or upload documents. Learn more about how Google uses information from sites that use its services.

You can opt out of personalised advertising in Google Ads Settings, or opt out of third-party vendors' use of cookies for personalised advertising at aboutads.info or the Your Online Choices tool (EU/global). You may also disable cookies in your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of MyDoktor.ph after changes constitutes your acceptance of the updated policy.

11. Contact & Data Protection Officer

If you have questions or concerns about this Privacy Policy, please reach out to our designated Data Protection Officer (DPO):

Operator: MyDoktor.ph is a division of Aliviado Design, operated by Lex Aliviado. For general inquiries, write to contact@mydoktor.ph.